Terms and conditions

ROOTS Canada

Effective Date: 03 Apr 2026

Last Updated: 03 Apr 2026

Welcome to ROOTS Canada ("ROOTS", "we", "our", or "us"). These Terms & Conditions govern your use of rootscanadapro.com and all purchases made through our website.

By accessing this website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue using our website.

Document Structure

Part 01

1. Company Information

This website ("Website") is owned and operated by ROOTS Canada ("ROOTS Canada", "ROOTS", "Company", "we", "our", or "us"). Throughout these Terms & Conditions, the terms "we", "our", and "us" refer to ROOTS Canada.

ROOTS Canada is a premium professional haircare and beauty brand engaged in the manufacturing, marketing, distribution, and sale of salon-quality haircare products, professional hair treatment systems, styling accessories, skincare products, and related beauty solutions through its online platform and authorized distribution network.

Our website provides customers, salon professionals, distributors, retailers, and business partners access to product information, online shopping, promotional offers, customer support, and other related services.

2. Acceptance of Terms

By accessing, browsing, registering, or purchasing products from this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this Website.

If you do not agree with any provision of these Terms, you should immediately discontinue use of the Website.

ROOTS Canada reserves the right to modify these Terms & Conditions at any time without prior notice. Updated Terms will become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

3. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
  • You possess the legal capacity to enter into binding contracts under applicable laws.
  • All information provided by you is accurate, current, and complete.
  • You will maintain and promptly update your account information whenever necessary.
  • You are not prohibited from using this Website under any applicable law.

ROOTS Canada reserves the right to refuse service, terminate accounts, or cancel orders if it believes that a user does not meet these eligibility requirements.

4. Website Usage

The Website is intended solely for lawful purposes. Users agree to use the Website responsibly and in compliance with all applicable laws and regulations.

You agree that you shall not:

  • Use the Website for fraudulent or unlawful purposes.
  • Attempt unauthorized access to any portion of the Website.
  • Interfere with or disrupt Website functionality or security.
  • Upload viruses, malware, or harmful code.
  • Use automated bots, crawlers, scraping tools, or similar technologies without written permission.
  • Copy, reproduce, distribute, modify, or exploit any Website content without authorization.
  • Impersonate another person or misrepresent your identity.
  • Submit false or misleading information.
  • Engage in activities that may negatively affect other users or the reputation of ROOTS Canada.

Violation of these Terms may result in suspension or permanent termination of your access to the Website without prior notice.

5. Customer Accounts

Certain features of the Website may require users to create an account.

When creating an account, you agree to:

  • Provide accurate registration information.
  • Keep your username and password confidential.
  • Notify ROOTS Canada immediately of any unauthorized access or suspected security breach.
  • Accept full responsibility for all activities conducted through your account.

ROOTS Canada reserves the right to:

  • Suspend or terminate inactive accounts.
  • Refuse registration requests.
  • Remove accounts involved in fraudulent activities.
  • Cancel duplicate or suspicious accounts.

Users are solely responsible for maintaining the confidentiality of their login credentials.

6. Product Information

ROOTS Canada strives to provide accurate descriptions, specifications, ingredients, usage instructions, pricing, and product images.

However:

  • Product packaging may differ from Website images due to design updates.
  • Product colors may vary depending on screen resolution and device settings.
  • Ingredients and formulations may be updated periodically to improve product quality.
  • Product availability may change without notice.
  • Certain products may be discontinued or replaced at the Company's discretion.

All information provided on this Website is intended for general informational purposes and should not be interpreted as medical advice.

ROOTS Canada reserves the right to correct any errors relating to product descriptions, pricing, availability, or promotional information without prior notice.

7. Professional Products Disclaimer

ROOTS Canada manufactures both consumer and professional salon products.

Professional-use products, including but not limited to:

  • Keratin Treatment Systems
  • Nano Plastia Systems
  • Hair Botox Treatments
  • Hair Smoothening Systems
  • Professional Hair Color Products
  • Hair Bleaching Products
  • Chemical Hair Treatments

are intended for use by trained salon professionals who possess adequate knowledge and experience in professional haircare procedures.

Improper application, incorrect mixing ratios, failure to follow product instructions, or misuse of professional products may result in unsatisfactory outcomes or damage to hair.

ROOTS Canada shall not be responsible for any loss, injury, damage, allergic reaction, or adverse results arising from:

  • Improper product application.
  • Failure to conduct strand or patch tests.
  • Use of expired products.
  • Use by untrained individuals.
  • Failure to follow product instructions.

Customers are encouraged to carefully read product instructions and perform necessary compatibility or allergy tests before use.

If you have scalp conditions, allergies, or underlying medical concerns, please consult an appropriate healthcare professional before using any cosmetic product.

ROOTS Canada products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

8. Pricing & Taxes

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

Prices include applicable Goods and Services Tax (GST) wherever required under Indian law unless expressly stated otherwise.

ROOTS Canada reserves the right to:

  • Modify product prices without prior notice.
  • Correct typographical or technical pricing errors.
  • Change promotional pricing.
  • Introduce or discontinue offers at its sole discretion.

In the event of a pricing error due to technical malfunction or human error, ROOTS Canada reserves the right to cancel affected orders and issue a full refund.

Additional taxes, duties, customs charges, or import fees applicable for international shipments shall be borne solely by the customer unless otherwise agreed in writing.

9. Orders & Acceptance

Submission of an order does not constitute acceptance of that order by ROOTS Canada.

All orders remain subject to:

  • Product availability.
  • Successful payment authorization.
  • Internal fraud verification.
  • Operational feasibility.

ROOTS Canada reserves the right to:

  • Reject or cancel any order.
  • Limit purchase quantities.
  • Refuse bulk purchases.
  • Decline orders suspected of unauthorized resale or fraudulent activity.
  • Request additional verification before dispatch.

Customers will receive an order confirmation email acknowledging receipt of their order. Acceptance of the order occurs only after dispatch confirmation has been issued.

If an order is cancelled after payment has been successfully processed, the applicable refund will be initiated through the original payment method in accordance with our Refund Policy.

10. Payment Terms

ROOTS Canada accepts secure online payments through authorized payment service providers.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (selected locations only)

All payment transactions are processed through secure third-party payment gateways using industry-standard encryption technologies.

ROOTS Canada does not collect or store confidential payment information such as:

  • Card PINs
  • CVV Numbers
  • OTPs
  • Internet Banking passwords

Customers are solely responsible for ensuring that payment information entered during checkout is accurate.

Orders shall be processed only after successful payment authorization unless Cash on Delivery is selected where available.

If payment authorization fails or is declined by the issuing bank or payment gateway, ROOTS Canada shall not be liable for any resulting delays or order cancellations.

Part 02

11. Shipping & Delivery

ROOTS Canada is committed to delivering products safely and efficiently to customers across India and selected international locations.

11.1 Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working business day.
  • Processing time may increase during festivals, promotional campaigns, product launches, or unforeseen circumstances.

11.2 Delivery Timeline

Estimated delivery timelines are provided for convenience only.

Actual delivery may vary depending upon:

  • Delivery location
  • Courier partner operations
  • Weather conditions
  • Government restrictions
  • Public holidays
  • Natural disasters
  • Other events beyond our reasonable control

ROOTS Canada shall not be liable for delays caused by third-party logistics providers.

11.3 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

ROOTS Canada reserves the right to revise shipping charges without prior notice.

Free shipping offers, where available, are applicable only under specified promotional conditions.

11.4 Delivery Address

Customers are responsible for providing complete and accurate delivery information.

ROOTS Canada shall not be responsible for delivery delays or failed deliveries caused by:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect contact number
  • Recipient unavailability
  • Incomplete address details

Any additional shipping charges arising due to incorrect customer information shall be borne by the customer.

11.5 International Orders

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Government Inspection fees

These charges are the sole responsibility of the customer unless otherwise agreed in writing.

ROOTS Canada has no control over customs clearance procedures or additional import charges imposed by destination countries.

11.6 Risk of Loss

Ownership and risk of products pass to the customer upon successful delivery at the shipping address.

Customers are advised to inspect the package upon delivery.

If the package appears tampered with or damaged, customers should refuse delivery where possible and immediately contact ROOTS Canada Customer Support.

12. Returns, Refunds & Cancellations

Customer satisfaction is important to ROOTS Canada. However, due to the hygienic nature of cosmetic and personal care products, certain restrictions apply.

12.1 Return Eligibility

Returns may be accepted only if:

  • Wrong product delivered
  • Product damaged during transit
  • Manufacturing defect
  • Missing product in shipment

Return requests must be initiated within 48 hours of delivery.

Customers may be required to provide:

  • Order Number
  • Product photographs
  • Packaging photographs
  • Unboxing video (where requested)

Failure to provide sufficient evidence may result in rejection of the claim.

12.2 Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned once delivered unless received damaged or defective:

  • Opened cosmetic products
  • Used products
  • Hair treatment products
  • Hair masks
  • Hair serums
  • Hair oils
  • Hair color products
  • Bleaching products
  • Facial kits
  • Products with broken manufacturer seals
  • Gift cards
  • Promotional products
  • Free samples

12.3 Refund Policy

Approved refunds shall be processed through the original payment method.

Typical refund timelines:

  • Credit/Debit Card: 5–10 business days
  • UPI: 2–5 business days
  • Net Banking: 5–7 business days
  • Wallet: As per provider timeline

ROOTS Canada shall not be responsible for delays caused by banks or payment gateways.

Shipping charges are generally non-refundable unless the return is due to our error.

12.4 Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once dispatched, orders cannot be cancelled.

ROOTS Canada reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Payment verification failure
  • Suspected fraud
  • Force Majeure events

If payment has already been received, a full refund will be initiated.

13. Salon & Distributor Orders

ROOTS Canada supplies products to professional salons, distributors, wholesalers, retailers, academies, and other commercial establishments.

Business purchases are subject to additional commercial terms agreed separately.

13.1 Minimum Order Requirements

Certain distributor or wholesale pricing may require minimum order quantities.

ROOTS Canada reserves the right to revise MOQ requirements without prior notice.

13.2 Commercial Pricing

Distributor pricing, salon pricing, promotional schemes, and trade discounts are confidential.

These prices must not be published or disclosed without written approval.

13.3 Territory

Appointment of distributors or business partners does not automatically create exclusive territorial rights unless expressly agreed through a written agreement signed by ROOTS Canada.

13.4 Commercial Orders

Commercial buyers are responsible for:

  • Proper storage
  • Inventory management
  • Product handling
  • Product usage guidance
  • Compliance with local regulations

ROOTS Canada shall not be responsible for losses arising from improper commercial storage or resale practices.

13.5 Resale

Products purchased through unauthorized channels may not be eligible for customer support, replacement, or warranty.

ROOTS Canada reserves the right to suspend business relationships involving unauthorized resale or counterfeit activities.

14. Intellectual Property

All intellectual property displayed on this Website belongs to ROOTS Canada or its licensors.

This includes but is not limited to:

  • ROOTS Canada logo
  • Product names
  • Product packaging
  • Product formulations
  • Website design
  • Graphics
  • Photographs
  • Product images
  • Videos
  • Marketing materials
  • Product descriptions
  • Catalogues
  • Brochures
  • Downloads
  • Software
  • Trademarks
  • Trade dress

No content may be copied, reproduced, modified, translated, republished, distributed, transmitted, displayed, or commercially exploited without prior written permission.

Unauthorized use may result in legal action.

15. User Reviews & User Content

Customers may voluntarily submit:

  • Reviews
  • Ratings
  • Testimonials
  • Comments
  • Questions
  • Product photographs
  • Videos

By submitting content, users grant ROOTS Canada a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, publish, modify, translate, distribute, display, and promote such content for marketing, advertising, educational, and commercial purposes.

Users agree that submitted content:

  • Is accurate.
  • Is not defamatory.
  • Does not violate any law.
  • Does not infringe intellectual property rights.
  • Does not contain offensive, abusive, discriminatory, or unlawful material.
  • Does not contain malware or harmful code.

ROOTS Canada reserves the right to remove any user-generated content at its sole discretion without prior notice.

16. Promotional Offers

ROOTS Canada may introduce promotional campaigns, discount codes, festive offers, bundle deals, loyalty rewards, referral programs, or limited-time sales.

Unless otherwise stated:

  • Only one promotional offer may be applied per order.
  • Offers cannot be combined.
  • Promotional codes have expiry dates.
  • Offers cannot be exchanged for cash.
  • Free gifts are subject to stock availability.
  • Promotional discounts apply only during the campaign period.
  • ROOTS Canada reserves the right to withdraw or modify any offer without prior notice.

Orders suspected of misuse, fraudulent activity, or abuse of promotional offers may be cancelled.

17. Product Warranty (Styling Tools)

ROOTS Canada offers limited warranty on selected electrical styling tools, including but not limited to:

  • Hair Dryers
  • Hair Straighteners
  • Curling Devices
  • Professional Styling Equipment

Warranty coverage applies only against manufacturing defects.

The warranty does not cover:

  • Physical damage
  • Accidental damage
  • Liquid damage
  • Improper voltage
  • Unauthorized repairs
  • Commercial misuse beyond intended purpose
  • Normal wear and tear
  • Cosmetic scratches
  • Damage due to negligence
  • Damage caused during transportation after delivery

Customers may be required to present:

  • Original purchase invoice
  • Product serial number (if applicable)
  • Warranty card (if provided)

ROOTS Canada reserves the right to repair, replace, or inspect the product before approving any warranty claim.

Warranty decisions made after technical inspection shall be final.

Part 03

18. Limitation of Liability

To the fullest extent permitted under applicable law, ROOTS Canada, its affiliates, directors, officers, employees, agents, distributors, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from or related to:

  • Use or inability to use the Website.
  • Delays or interruptions in Website availability.
  • Technical errors or system failures.
  • Product misuse or improper application.
  • Allergic reactions or sensitivities due to individual conditions.
  • Delayed or failed deliveries caused by third-party logistics providers.
  • Loss of data, profits, business opportunities, goodwill, or reputation.
  • Unauthorized access to customer accounts.
  • Viruses, malware, or cyberattacks originating from third parties.
  • Errors, inaccuracies, or omissions in Website content.

Customers are solely responsible for ensuring that products are suitable for their intended use and are applied according to the instructions provided.

The maximum liability of ROOTS Canada, under any circumstance, shall not exceed the total purchase value of the product giving rise to the claim.

Nothing contained in these Terms excludes liability that cannot legally be excluded under applicable law.

19. Privacy & Data Protection

ROOTS Canada values your privacy and is committed to protecting your personal information.

By using this Website, you consent to the collection, storage, processing, and use of your information in accordance with our Privacy Policy.

We may collect:

  • Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • Purchase History
  • Payment Status
  • Device Information
  • Browser Information
  • IP Address
  • Cookies and Analytics Data

Your information may be used for:

  • Processing orders
  • Customer support
  • Shipping and delivery
  • Fraud prevention
  • Marketing communications (with your consent where required)
  • Service improvements
  • Website analytics
  • Legal compliance

ROOTS Canada does not sell or rent personal information to third parties.

Personal information may be shared only with trusted service providers where necessary, including:

  • Payment Gateway Providers
  • Courier & Logistics Partners
  • IT Service Providers
  • Marketing Platforms
  • Government Authorities when legally required

We implement reasonable technical, administrative, and organizational security measures to safeguard customer information. However, no online system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials.

20. Disclaimer

The information available on this Website is provided for general informational purposes only.

Although ROOTS Canada makes every reasonable effort to ensure accuracy, we do not warrant that all Website content is complete, current, or error-free.

Product descriptions, images, ingredients, specifications, availability, pricing, and promotional information may change without prior notice.

ROOTS Canada products are cosmetic products intended for external use only.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending upon:

  • Hair type
  • Hair condition
  • Previous chemical treatments
  • Application technique
  • Maintenance routine
  • Environmental conditions

Customers should always read product instructions carefully and perform recommended patch tests or strand tests before use.

For serious scalp conditions or medical concerns, customers should consult a qualified healthcare professional before using cosmetic products.

21. Indemnification

By using this Website, you agree to indemnify, defend, and hold harmless ROOTS Canada, its directors, officers, employees, affiliates, distributors, business partners, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or related to:

  • Your violation of these Terms & Conditions.
  • Misuse of products purchased from the Website.
  • Violation of applicable laws.
  • Infringement of third-party intellectual property rights.
  • Fraudulent activity.
  • Negligent or unlawful conduct.

This obligation shall survive termination of your use of the Website.

22. Force Majeure

ROOTS Canada shall not be held responsible for any delay, interruption, or failure to perform its obligations where such failure results from circumstances beyond its reasonable control.

These events include, but are not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • War
  • Civil unrest
  • Terrorist activities
  • Labour strikes
  • Power failures
  • Internet outages
  • Transportation disruptions
  • Customs delays
  • Cyberattacks
  • Shortage of raw materials

During such events, ROOTS Canada reserves the right to suspend or delay the fulfillment of orders until normal operations resume.

23. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or products purchased from ROOTS Canada shall be subject to the exclusive jurisdiction of the competent courts located at the place where the registered office of ROOTS Canada is situated, unless otherwise required by applicable law.

Before initiating legal proceedings, both parties shall make reasonable efforts to resolve disputes amicably through mutual discussions.

24. Termination

ROOTS Canada reserves the right to suspend, restrict, or terminate access to the Website without prior notice if:

  • These Terms & Conditions are violated.
  • Fraudulent activities are detected.
  • Payment fraud is suspected.
  • Website security is compromised.
  • Required by law or governmental authority.

Termination shall not affect any rights or obligations accrued prior to such termination.

25. Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted in a manner that most closely reflects the original intent while remaining legally enforceable.

26. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and any other policies published on this Website, constitute the entire agreement between ROOTS Canada and the user regarding the use of this Website.

They supersede all prior communications, agreements, or understandings, whether written or oral.

27. Changes to Terms & Conditions

ROOTS Canada reserves the right to revise, modify, update, or replace these Terms & Conditions at any time without prior notice.

The latest version will always be available on the Website along with the "Last Updated" date.

Continued use of the Website after any changes constitutes acceptance of the revised Terms.

28. Contact Details

For questions regarding these Terms & Conditions or any products and services offered by ROOTS Canada, please contact us:

ROOTS Canada

Website: https://rootscanadapro.com

Customer Support Email: rootscanadapro@gmail.com

Phone: 011-40505050

Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM IST

Registered Office Address:
5/59. Shop No. 3, Ground Floor, WEA, Karol Bagh, Delhi - 110005