SHIPPING & DELIVERY POLICY

ROOTS Canada

Effective Date: 03 Apr 2026

Last Updated: 03 Apr 2026

At ROOTS Canada, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

  • Orders are generally processed within 1–3 business days.
  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.
  • During festivals, promotional campaigns, product launches, or high-demand periods, processing times may be longer.

Please note that order processing time is separate from shipping time.

2. Order Confirmation

After placing your order, you will receive:

  • Order Confirmation Email
  • Order Confirmation SMS or WhatsApp Notification (where applicable)

Once your order has been dispatched, you will receive:

  • Shipping Confirmation
  • Courier Partner Details
  • Tracking Number
  • Estimated Delivery Date (where available)

If you do not receive your confirmation email, please check your spam or junk folder or contact our Customer Support team.

3. Shipping Locations

ROOTS Canada currently delivers across most serviceable locations in India.

International shipping may be available for selected countries. Availability depends on local regulations, courier services, and import restrictions.

For information regarding international deliveries, please contact our Customer Support team before placing an order.

4. Delivery Timeline

Estimated delivery timelines are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Areas 5–10 Business Days
International Orders Depending on destination country

Delivery timelines are estimates only and may vary due to factors beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

ROOTS Canada may offer:

  • Free Shipping Promotions
  • Discounted Shipping
  • Limited-Time Shipping Offers

These promotions are subject to eligibility conditions and may be modified or withdrawn without prior notice.

6. Delivery Partners

To ensure reliable delivery, ROOTS Canada works with reputable courier and logistics partners.

Courier partners may vary depending on your location and order size.

Once your order is handed over to the courier company, delivery is managed by the logistics provider.

7. Delivery Delays

Although we strive to deliver orders within the estimated timeline, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Festivals
  • Natural disasters
  • Government restrictions
  • Customs clearance (International Orders)
  • Transportation disruptions
  • Incorrect customer information
  • Courier service interruptions
  • Events beyond our reasonable control

ROOTS Canada shall not be held liable for delays caused by third-party courier services or force majeure events.

8. Delivery Address

Customers are responsible for providing:

  • Accurate Name
  • Complete Delivery Address
  • Correct PIN Code
  • Valid Contact Number
  • Alternate Contact Number (if available)

Orders returned due to incorrect or incomplete delivery information may require additional shipping charges for re-delivery.

ROOTS Canada is not responsible for delays resulting from inaccurate customer information.

9. Delivery Attempts

Courier partners generally make multiple delivery attempts based on their operational policies.

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery

the shipment may be returned to our warehouse.

Re-shipping charges may apply for returned orders.

10. Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable).

You can track your shipment using the tracking link provided by the courier partner.

If you experience difficulty tracking your order, please contact our Customer Support team.

11. Damaged or Tampered Packages

Upon receiving your order, please inspect the package carefully.

If you notice:

  • Torn packaging
  • Opened package
  • Missing products
  • Leaking products
  • Visible damage

we recommend refusing delivery (where possible) or reporting the issue to us within 48 hours of delivery.

To assist with the investigation, customers may be requested to provide:

  • Order Number
  • Photographs of the package
  • Photographs of damaged products
  • An unboxing video (where available)

Failure to provide supporting evidence may affect the resolution process.

12. International Shipping

For international shipments:

  • Customs duties
  • Import taxes
  • VAT
  • Local government fees
  • Customs clearance charges

are the responsibility of the customer unless otherwise specified.

ROOTS Canada has no control over customs procedures or additional charges imposed by destination countries.

International delivery timelines may vary depending on customs processing and local courier operations.

13. Shipping Restrictions

Certain products may not be eligible for delivery to specific locations due to:

  • Government regulations
  • Transportation restrictions
  • Hazardous goods regulations
  • Product availability
  • Local import restrictions

ROOTS Canada reserves the right to refuse shipments to locations where delivery is not feasible or legally permitted.

14. Order Acceptance

Delivery of products is subject to successful verification and acceptance by the customer.

Ownership and risk of loss pass to the customer upon successful delivery to the address provided during checkout.

15. Force Majeure

ROOTS Canada shall not be responsible for delays or failure in delivery resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Pandemics
  • Government actions
  • Strikes
  • Transportation disruptions
  • Internet failures
  • Power outages
  • Civil unrest
  • War
  • Terrorist activities

In such circumstances, delivery timelines may be extended until normal operations resume.

16. Customer Support

If you have any questions regarding shipping or delivery, please contact us.

ROOTS Canada

Website: https://rootscanadapro.com

Customer Support Email: rootscanadapro@gmail.com

Phone: 011-40505050

Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM IST

Registered Office Address:
5/59. Shop No. 3, Ground Floor, WEA, Karol Bagh, Delhi - 110005

17. Policy Updates

ROOTS Canada reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.

The latest version will always be available on our website.

Continued use of our website after any changes constitutes acceptance of the updated policy.