REGULATORY DISCLOSURES

ROOTS Canada

Effective Date: 03 Apr 2026

Last Updated: 03 Apr 2026

Regulatory Disclosures

These Regulatory Disclosures are published to provide customers with important legal, regulatory, and business information regarding ROOTS Canada and its official website, rootscanadapro.com.

These disclosures should be read together with our:

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Shipping & Delivery Policy
  • Cancellation, Return & Refund Policy
  • Product Disclaimer

These disclosures may be updated from time to time to reflect changes in our business operations or applicable laws.

1. Legal Entity

The ROOTS Canada website is owned and operated by:

Legal Name: [Insert Your Registered Company Name]
(Example: Sun Sara Cosmetics Canada Ltd. or your actual legal entity.)

ROOTS Canada is a professional haircare brand engaged in the manufacture, marketing, distribution, and sale of professional salon products, haircare products, styling tools, and beauty accessories.

The official website is:

Website: https://rootscanadapro.com

2. Business Information

Registered Office:
5/59. Shop No. 3, Ground Floor, WEA, Karol Bagh, Delhi – 110005

Customer Support Email:
rootscanadapro@gmail.com

Customer Care Number:
011-40505050

Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM IST

3. Business Model

ROOTS Canada operates as a brand owner and direct seller of its products through its official website and an authorized network of distributors, retailers, salon partners, and business associates.

Unless expressly stated otherwise, products purchased through unauthorized sellers, unofficial websites, or unverified marketplaces are not covered under ROOTS Canada's warranty, return, replacement, or customer support policies.

Customers are encouraged to purchase products only from:

  • Official Website
  • Authorized Distributors
  • Authorized Salon Partners
  • Authorized Retailers

to ensure authenticity and eligibility for after-sales support.

4. Product Information & Labelling

ROOTS Canada is committed to providing accurate product information in accordance with applicable laws and regulations.

Where applicable, our product packaging and product pages may include:

  • Product Name
  • Product Description
  • Net Quantity
  • Maximum Retail Price (MRP)
  • Batch Number
  • Manufacturing Date
  • Expiry Date or Period After Opening (PAO)
  • Country of Origin
  • Manufacturer Details
  • Importer Details (if applicable)
  • Ingredient List (INCI)
  • Usage Instructions
  • Safety Warnings
  • Customer Support Information

In the event of any difference between information displayed on the Website and information printed on the physical product packaging, the product packaging shall prevail.

5. Manufacturing Information

ROOTS Canada products are manufactured by facilities that comply with applicable cosmetic manufacturing and quality standards.

Where products are manufactured by third-party contract manufacturers, the manufacturer’s name and address will be disclosed on the product packaging in accordance with applicable laws.

Manufacturing information printed on the product label shall be considered the official manufacturing declaration.

6. Cosmetic Products

ROOTS Canada products are cosmetic products intended to improve the appearance, texture, condition, and manageability of hair.

Our products are not medicinal products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any product claims relate solely to the cosmetic performance of the product and should not be interpreted as medical claims.

7. Professional Products

Certain ROOTS Canada products are intended primarily for professional salon use.

These products may include:

  • Keratin Treatment Systems
  • Nano Plastia Systems
  • Hair Botox Treatments
  • Hair Colour Products
  • Professional Bleach
  • Other Chemical Hair Treatments

Professional-use products should preferably be applied by trained beauty professionals in accordance with the instructions provided.

8. Pricing

Unless otherwise stated:

  • All prices displayed on our Website are in Indian Rupees (INR).
  • Prices are inclusive of applicable taxes where required by law.
  • Prices may change without prior notice.
  • Promotional pricing is valid only during the specified promotional period.

ROOTS Canada reserves the right to correct pricing errors arising from technical or human error.

9. Payments

ROOTS Canada accepts secure online payments through authorized payment gateway providers.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

ROOTS Canada does not store customers' complete card numbers, CVV, PINs, or banking passwords.

All payment transactions are processed through secure third-party payment service providers.

10. Orders, Shipping & Returns

Orders placed through our Website are subject to:

  • Product Availability
  • Payment Verification
  • Internal Fraud Checks
  • Acceptance by ROOTS Canada

Shipping, cancellation, return, replacement, and refund requests are governed by our respective policies available on the Website.

Customers are encouraged to review these policies before placing an order.

11. Data Protection

ROOTS Canada respects customer privacy and processes personal information in accordance with applicable Indian data protection laws and our Privacy Policy.

Information collected through the Website is used only for legitimate business purposes, including:

  • Order Processing
  • Customer Support
  • Delivery
  • Marketing (where permitted)
  • Fraud Prevention
  • Legal Compliance

ROOTS Canada does not sell customers' personal information to third parties.

12. Intellectual Property

All content available on this Website, including but not limited to:

  • ROOTS Canada Logo
  • Product Names
  • Product Packaging
  • Product Images
  • Catalogues
  • Videos
  • Website Design
  • Product Descriptions
  • Marketing Materials

is the intellectual property of ROOTS Canada or its licensors.

Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

13. Product Authenticity

To ensure you receive genuine ROOTS Canada products:

  • Purchase only from our official website or authorized sellers.
  • Verify product packaging upon delivery.
  • Contact Customer Support if you suspect counterfeit or tampered products.

ROOTS Canada cannot guarantee the authenticity or safety of products purchased through unauthorized channels.

14. Consumer Support

For questions regarding products, orders, deliveries, returns, warranties, or general assistance, customers may contact our Customer Support team.

We aim to respond to customer enquiries as promptly as reasonably possible during business hours.

15. Compliance

ROOTS Canada is committed to conducting its business in accordance with applicable Indian laws governing cosmetics, consumer protection, electronic commerce, data protection, product labelling, packaging, taxation, and other relevant legal requirements, as applicable to its operations.

16. Updates to These Disclosures

ROOTS Canada reserves the right to modify these Regulatory Disclosures at any time to reflect:

  • Changes in applicable laws.
  • Changes in business operations.
  • Regulatory updates.
  • Product portfolio changes.
  • Website improvements.

The latest version will always be available on our Website together with the revised "Last Updated" date.

17. Contact Us

ROOTS Canada

Website: https://rootscanadapro.com

Customer Support Email: rootscanadapro@gmail.com

Phone: 011-40505050

Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM IST

Registered Office Address:
5/59. Shop No. 3, Ground Floor, WEA, Karol Bagh, Delhi – 110005