PRODUCT DISCLAIMER

ROOTS Canada

Effective Date: 03 Apr 2026

Last Updated: 03 Apr 2026

Product Disclaimer

This Product Disclaimer ("Disclaimer") applies to all products manufactured, marketed, distributed, or sold by ROOTS Canada ("ROOTS Canada", "ROOTS", "we", "our", or "us") through rootscanadapro.com, our authorized distributors, salon partners, retailers, and other approved sales channels.

By purchasing or using any ROOTS Canada product, you acknowledge that you have read, understood, and agreed to this Disclaimer.

This Disclaimer should be read together with our:

  • Terms & Conditions
  • Privacy Policy
  • Cancellation, Return & Refund Policy
  • Shipping & Delivery Policy

1. General Disclaimer

ROOTS Canada offers professional haircare products, hair treatment systems, styling tools, and beauty solutions intended to improve the appearance, condition, and manageability of hair.

Unless expressly stated on the product label, all ROOTS Canada products are intended for external use only.

The information provided on our Website, product pages, packaging, brochures, catalogues, social media platforms, blogs, videos, advertisements, and other marketing materials is provided for general informational purposes only.

Such information is not intended to constitute medical, dermatological, trichological, or healthcare advice and should not be relied upon as a substitute for professional medical consultation.

2. Individual Results May Vary

Hair and scalp conditions differ from person to person.

The performance of any ROOTS Canada product may vary depending on factors including, but not limited to:

  • Hair type and texture
  • Hair porosity and density
  • Existing chemical treatments
  • Hair colour or bleach history
  • Scalp condition
  • Environmental conditions
  • Water quality
  • Frequency of use
  • Application method
  • Haircare routine
  • Lifestyle and nutrition
  • Individual sensitivity

Accordingly, ROOTS Canada does not guarantee that every customer will achieve the same results.

Customer testimonials, before-and-after photographs, videos, reviews, or promotional content represent individual experiences and should not be interpreted as guarantees of identical results.

3. Patch Test Recommendation

ROOTS Canada strongly recommends performing a patch test before using any cosmetic product for the first time, especially products containing active ingredients or professional treatment systems.

For professional treatments such as:

  • Keratin Treatment
  • Nano Plastia
  • Hair Botox
  • Hair Colour
  • Bleaching Products
  • Chemical Hair Treatments

a patch test and, where appropriate, a strand test should be performed before application.

If irritation, redness, burning, swelling, itching, or any other adverse reaction occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

Failure to perform a recommended patch test may increase the risk of adverse reactions.

4. Product Ingredients

ROOTS Canada strives to provide accurate ingredient information on product labels and product pages.

However:

  • Product formulations may be updated from time to time.
  • Packaging may be revised.
  • Ingredient information displayed online may occasionally differ from the physical packaging while updates are being implemented.

In the event of any discrepancy, the information printed on the product packaging shall prevail.

Customers with known allergies or ingredient sensitivities should carefully review the ingredient list before use.

5. Cosmetic Products Only

ROOTS Canada products are cosmetic products intended to cleanse, nourish, protect, repair, smooth, or improve the appearance and condition of hair.

Our products are not medicines.

They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or disorder.

Any claims relating to smoother hair, stronger hair, frizz control, shine, hydration, colour protection, or similar benefits describe the cosmetic performance of the product and should not be interpreted as medical claims.

6. Professional Use Products

Certain ROOTS Canada products are formulated exclusively for professional salon use.

These may include, but are not limited to:

  • Keratin Systems
  • Nano Plastia Systems
  • Hair Botox Treatments
  • Professional Hair Colour
  • Professional Bleach
  • Other Chemical Hair Treatments

These products should preferably be applied by trained beauty or salon professionals following the product instructions.

Improper application, incorrect mixing, excessive processing time, or misuse may lead to undesirable cosmetic results.

ROOTS Canada shall not be responsible for any damage or adverse effects arising from use that is inconsistent with the product instructions or intended professional application.

7. Chemically Treated Hair

Hair that has previously undergone colouring, bleaching, relaxing, perming, rebonding, keratin treatment, or other chemical processes may respond differently to cosmetic products.

Customers are encouraged to consult a trained salon professional before applying professional treatment products to chemically treated or damaged hair.

8. Product Storage

To maintain product quality and performance, customers should:

  • Store products in a cool, dry place.
  • Keep away from direct sunlight and excessive heat.
  • Keep containers tightly closed after use.
  • Avoid contamination by using clean hands or tools.
  • Keep products out of the reach of children.
  • Do not use products beyond their expiry date or recommended Period After Opening (PAO), where applicable.

Improper storage may affect product quality and performance.

9. Product Appearance

Due to the use of cosmetic ingredients and natural extracts where applicable, slight variations in:

  • Colour
  • Fragrance
  • Consistency
  • Texture

may occur between production batches.

Such variations do not necessarily indicate a defect and generally do not affect product quality or intended cosmetic performance.

Product photographs displayed on the Website are for illustrative purposes only and may differ slightly from the actual product due to photography, packaging updates, or screen settings.

10. Authentic Products

ROOTS Canada recommends purchasing products only through:

  • Official Website
  • Authorized Distributors
  • Authorized Salon Partners
  • Authorized Retailers

ROOTS Canada cannot guarantee the authenticity, safety, or quality of products obtained through unauthorized sellers, unofficial websites, or other unverified sources.

Products purchased from unauthorized channels may not be eligible for warranty, customer support, replacement, or after-sales services.

11. Product Safety

Customers should:

  • Read all product instructions before use.
  • Follow all usage directions and precautions.
  • Keep products away from eyes unless specifically intended for eye use.
  • Discontinue use if irritation develops.
  • Seek professional advice if persistent irritation occurs.

Products should not be applied to broken, infected, or severely irritated skin or scalp unless advised by an appropriate healthcare professional.

12. Third-Party Content

Customer reviews, ratings, testimonials, social media posts, influencer content, and other user-generated content represent the personal opinions and experiences of individual users.

Such content has not necessarily been independently verified by ROOTS Canada and should not be considered guarantees of product performance.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ROOTS Canada shall not be liable for any loss, injury, irritation, allergic reaction, cosmetic outcome, or damage arising from:

  • Failure to follow product instructions.
  • Failure to perform recommended patch or strand tests.
  • Use by persons with known allergies to listed ingredients.
  • Improper storage or handling.
  • Use of expired products.
  • Misuse or modification of products.
  • Use of professional products without appropriate training.
  • Use on compromised or damaged skin or scalp contrary to product directions.

Nothing in this Disclaimer limits or excludes any liability that cannot legally be limited or excluded under applicable law.

14. Regulatory Compliance

ROOTS Canada products are manufactured and marketed in accordance with applicable Indian laws and regulations governing cosmetic products, including relevant provisions relating to cosmetics, packaging, labelling, and consumer protection, where applicable.

15. Contact Us

If you have questions regarding our products or wish to report an adverse reaction, please contact us:

ROOTS Canada

Website: https://rootscanadapro.com

Customer Support Email: rootscanadapro@gmail.com

Phone: 011-40505050

Business Hours:
Monday – Saturday
10:00 AM – 6:30 PM IST

Registered Office Address:
5/59. Shop No. 3, Ground Floor, WEA, Karol Bagh, Delhi – 110005

ROOTS Canada reserves the right to update this Product Disclaimer from time to time to reflect changes in products, formulations, applicable laws, or business practices.

The latest version will always be published on our Website with the updated "Last Updated" date.